Free Hong Kong SF Express shipping for purchases over HKD$345 | Free international shipping for purchases over HKD$5,000
1. Alone
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Select the product you like on the website and place an order.
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Please accurately fill in the personal information (name, address, phone number) used when registering with London Kelly.
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If you choose SF Express for delivery, you can fill in the address of SF Express smart locker.
2. Product purchase and confirmation
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After payment is confirmed, we will purchase directly at the official store or department store.
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After the purchase is completed, product photos or videos will be provided for your confirmation.
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However, Jellycat products will be shipped directly and no additional photos will be taken.
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Other products may sometimes not be shipped directly.
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If the product is out of stock or needs to be customized, we will notify you separately.
3. Delivery Information
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Items will be shipped via DHL or Royal Mail.
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Express delivery takes 3 to 5 days, while standard delivery takes 5 to 14 days. (Except Saturday and Sunday)
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On average, you can receive the goods within 5 to 10 days.
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A tracking number will be provided when the item is shipped so you can check the delivery status.
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If there are customs inspections or cargo processing delays, we will notify you separately.
4. Pick up the goods:
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When the product arrives in Hong Kong, you will receive a pickup email. Please pick up at the store during business hours.
address:
Rooms 1241-42, 1229-30, 12/F, Eton Centre, 8 Hysan Avenue, Causeway Bay, Hong Kong Business Hours: -
Tuesday: 16:00 - 19:00
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Thursday: 16:00 - 19:00
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Saturday: 15:00 - 19:00
SF Express Delivery:
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The goods will be shipped within 3 days after arriving in Hong Kong.
5. Packaging and Receipt
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This will include a copy of your receipt (with personal information removed), gift receipt, shopping bag, box, dust bag, card, etc.
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Package contents vary by brand, and shopping bags may be replaced with department store bags.
Order Inquiry
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You can check the status of your order here.
More Information
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For more details, please refer to the Purchasing Instructions and Terms and Conditions.
LONDONKELLY.COM.HK