Shopping Process

1. Alone

  • After selecting your desired products on the website, place an order.

  • Please fill in your personal information (name, address, phone number) accurately when registering with Kelly London.

  • If you choose SF Express for delivery, you can fill in the address of the SF Express smart locker.

2. Purchase and Confirmation of Goods

  • After payment is confirmed, we will purchase directly from the official store or department store.

  • After the purchase is completed, product photos or videos will be provided for your confirmation.

    • However, Jellycat products will be shipped directly without taking separate photos.

    • Other products may sometimes be shipped directly without a photo.

  • We will notify you separately if there are any stock shortages or if custom orders are required.

3. Delivery Information

  • The goods will be shipped via DHL or Royal Mail.

  • Express delivery takes 3-5 days, while standard delivery takes 5-14 days (excluding Saturdays and Sundays).

  • You can expect to receive your order within 5 to 10 days on average.

  • A tracking number will be provided when the item is shipped, allowing you to easily check its delivery status.

  • We will notify you separately if there are any delays in customs inspections or cargo processing.

4. Goods are to be collected and picked up in person:

  • Once your goods arrive in Hong Kong, you will receive a pickup email. Please collect your goods at our store during business hours.
    address:
    Rooms 1241-42, 1229-30, 12/F, Grand View Commercial Centre, 8 Hysan Avenue, Causeway Bay, Hong Kong. Opening Hours:

  • Tuesday: 16:30 - 19:30

  • Thursday: 16:30 - 19:30

  • Friday: 16:30 - 19:30

SF Express delivery:

  • The goods will be shipped out within 3 days after arriving in Hong Kong.

5. Packaging and Receipts

  • This will include a copy of the receipt (with deleted personal information), gift receipt, shopping bag, box, dust bag, card, etc.

  • Packaging contents vary by brand; shopping bags may be replaced with department store bags.

Order Inquiry

  • You can check your order status here.

More information

  • For more details, please refer to the purchasing agent's instructions, terms and conditions.

LONDONKELLY.COM.HK