Return & Refund Return and exchange

Return and Refund Policy Return and refund applicable situations:

  • If the order cannot be successfully placed due to product out of stock or sold out, you will be notified immediately and a full refund will be given.

  • After placing an order on the website, employees can change products or cancel the order before purchasing.

  • After the product purchase is completed, refunds are not possible due to personal reasons.

  • All products are not returnable or exchangeable after shipment.

  • If there are obvious problems with the product you receive (excluding man-made damage), please contact us within 24 hours of receipt. Late requests will not be accepted.

Return and exchange conditions:

  1. The product received is not what was ordered.

  2. The product received was damaged.

Non-return and non-exchange situations:

  1. No box, label or product contents are missing (the returned product must be in the same condition as when it was received).

  2. Personal reasons of the customer (for example, choosing the wrong style or color, or being dissatisfied with the product, etc.).

  3. Products that appear damaged after use.

  4. Some products are marked as not offering return service.

Return Procedure:

  • Please take photos of the relevant product (front, back, side and damaged parts) and contact us via email or WhatsApp. The return procedure will be carried out after confirmation.

  • If paying by credit card/PayPal, the processing fee is non-refundable.

Other matters:

  • LONDONKELLY reserves the right to modify its return and exchange policy without prior notice and reserves the right to refuse any return or exchange request.

  • In all disputes, LONDONKELLY reserves the right to make the final decision.

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