Instructions for purchasing agents

Purchase guide 100% authentic guarantee

  • LONDONKELLY only sells 100% authentic products. All products are purchased directly from specialty stores, department stores, brand official websites or offline specialty stores in the UK and Europe.

  • If the customer has any questions about the authenticity of the product, he/she can be accompanied to Tsim Sha Tsui, Hong Kong for professional identification services. The identification fees shall be borne by the customer.

  • We guarantee that all our products are 100% authentic and will provide a 200% full refund if any counterfeit is found.

Product Ordering

  • All products sold by LONDONKELLY are ordered and purchased from brand specialty stores, department stores, official websites, online/offline selection stores, and brand direct stores (if they are directly sold products) in the UK and European countries.

  • Depending on local store conditions, products may be out of stock or delayed, resulting in order cancellation.

  • After the order is confirmed, if the price of the product changes due to exchange rate fluctuations or price increases in local European stores, we will notify the customer and the customer can choose to cancel the order and apply for a refund. There will never be any fraud.

  • We provide purchasing services for a variety of brand products. Products not listed on the website can also be inquired via WhatsApp or email, and we will provide quotes and purchasing services.

Quality Verification

  • During the purchasing process, each product is strictly inspected to ensure that there are no problems when purchasing.

  • In order to avoid unnecessary disputes with customers, we will take photos or videos before delivery. Customers can view relevant photos.

Packaging and Receipt

  • Branded packaging (box, shopping bag, dust bag, card) will be provided complete.

  • The receipt will be provided as a copy (with personal information removed) or as a gift receipt.
    (Depending on the store and seller, the packaging contents may vary and the shopping bag may be replaced by a department store bag.)

  • A copy or gift receipt does not affect the worldwide warranty.

Delivery to Hong Kong orders:

  • Delivery from UK or Europe to Hong Kong is done via DHL, Royal Mail etc. Local deliveries in Hong Kong are made via SF Express.

  • The product price includes UK delivery costs.

  • Purchases above HKD 345.00 can enjoy free shipping via SF Express in Hong Kong. If the amount is less than HKD 345.00, you will need to pay HKD 30.00 for shipping. Or you can choose to pick it up.

  • The product will be delivered to Hong Kong within 5-14 days after the order is confirmed (excluding Saturdays and Sundays).

  • For fast delivery, the product will be delivered directly from London to the customer's designated address, which takes about 3-5 days. The additional fee is HKD 300~600.

  • After the products arrive in Hong Kong, they will be shipped via SF Express within 3 days. Customers can choose home delivery, SF Express pick-up points or smart lockers.

  • After shipment, customers will receive two tracking numbers: the first is the DHL tracking number (UK to Hong Kong), and the second is the SF Express tracking number (Hong Kong to the designated address). Please check your email, it may be classified as spam.

  • If you need fast delivery, you can choose DHL direct delivery from the UK, which takes about 3-5 days. Please contact us via WhatsApp for additional charges.
    ※ Delivery may be delayed due to customs inspection or inventory situation, we will notify you separately.

Mainland China/Macau orders:

  • After the product arrives in Hong Kong, it will be delivered to the designated address via SF Express cash on delivery. Customers are responsible for shipping costs and local taxes.

  • Or you can choose DHL UK direct delivery or EMS (with tracking number). Please inquire about shipping cost via WhatsApp.
    *You can also choose to pick up at a Hong Kong store. It is recommended to apply 8 days in advance. For urgent shipments, please use an express delivery service.

US/Europe/Taiwan/Overseas Orders:

  • Orders will be shipped via DHL UK direct or EMS (with tracking number).

  • Orders below HKD 5,000 are subject to a shipping fee of HKD 250, and orders above HKD 5,000 enjoy free shipping. However, if the package size is larger, additional shipping charges may be required, and the specific charges will be notified separately based on actual conditions.

Store Pickup/Personal Collection Store Address (Personal Collection Available):
Shop 1229-30, 1241-42, 12/F, Eton Centre, 8 Hysan Avenue, Causeway Bay, Hong Kong Opening hours:

  • Tuesday: 16:00 - 19:00

  • Thursday: 16:00 - 19:00

  • Saturday: 15:00 - 19:00

Payment Methods

  • Online: Visa, Master, FPS, PayPal, WeChat Pay, Alipay

  • Stores: Visa, Master, UnionPay and other cards and mobile payments

Product Price

  • The product price includes all fees (credit card fees, shipping costs from the UK to Hong Kong, and local pickup fees in Hong Kong).

After-sales and global warranty

  • LONDONKELLY provides purchasing service on behalf of the customer and has no direct contact with local manufacturers, so it is unable to provide product after-sales service.

  • Big brands like Chanel, Hermès, Louis Vuitton and others offer after-sales service in any store around the world.

  • If you need after-sales service, please contact the official store of the Hong Kong brand directly.
    ※ Duplicate receipts or gift receipts do not affect warranty service.

Refunds and Exchanges

  • If we are unable to complete an order due to a product out of stock, we will notify you immediately and provide a full refund.

  • After placing an order on the website, customers can change the product or cancel the order before the staff purchases the product.

  • After purchase, we will take photos or videos and send them to customers! (After confirming the product, if there is any problem, you can replace it with another product)

  • After the product is purchased, no refunds can be made due to personal reasons.

  • All products cannot be refunded or exchanged after shipment.

  • After receiving the product, if there is an obvious problem (not caused by human damage), please contact us within 24 hours. Overdue applications will not be processed.

  • Note: The natural characteristics of most materials (leather grain, slight color variations, dents, scratches, glue marks, etc.) are not considered imperfections. Customers who pursue perfection are advised to buy directly in the store.

LONDONKELLY relies on past purchasing experience to find the best quality goods for customers.
If you have any questions, please contact us via WhatsApp or email!

LONDONKELLY.COM.HK