Free Hong Kong SF Express shipping for purchases over HKD$345 | Free international shipping for purchases over HKD$5,000
Instructions for purchasing agents
100% genuine purchasing agent
LONDONKELLY will only sell 100% genuine products, and all boutiques will be purchased from British/European specialty stores, department stores, the brand's official website or offline specialty stores. If the customer has any doubts about the authenticity, we can provide free quality inspection service in Tsim Sha Tsui, but the inspection fee needs to be paid by yourself.
We guarantee that all products are 100% authentic. If you sell fake products, we will refund 200% of the products.
Quality verification
During the purchasing process, each product will be checked to see if there is any problem at the time of purchase. In order to avoid unnecessary disputes with customers, we will take photos or videos of the products before sending them out as records. Guests will also receive relevant photos at the same time.
Packaging and receipt
All specialty store packaging, including: paper bags, cartons, dust bags and product cards (if any), will be delivered in full. The receipt will be a photocopied receipt (with personal information deleted) or a gift receipt (Gift Receipt). Note: Different specialty stores or department stores may have different packaging and receipts.
** Photocopying receipts or gift slips will not affect global warranty.
Shipping and delivery
Hong Kong order
Shipments from the UK or Europe to Hong Kong will be shipped by companies such as DHL/Fedex/Royal Mail. In Hong Kong, items are shipped by SF Express or Hong Kong Post.
Product price includes UK shipping costs. If you purchase over HKD$345.00, Hong Kong SF Express will offer free shipping. Otherwise, you will need to pay HKD$30.00 for SF Express shipping, or you can choose to pick up the goods at the store.
Products will arrive in Hong Kong approximately 7-10 days after ordering (excluding Saturdays and Sundays). If there is a shortage or ordering time is required, we will notify you separately. SF Express will send it out within 3 days after arriving in Hong Kong. The SF Express address can be filled in as residential address/SF Express delivery station/smart cabinet.
After the product is shipped, the customer will receive two tracking numbers. The first one is usually DHL Tracking (UK to Hong Kong), and the second one is SF Tracking (Hong Kong company to the designated address). Please note that emails may be sent to spam mailboxes.
** If there are problems with customs inspection or shipping company, the delivery time will be delayed, and colleagues will notify you separately.
** If you need express delivery, you can choose DHL UK direct mail, which will arrive in Hong Kong in about 3-4 days. Additional charges are required, and you can check directly on WhatsApp .
Mainland/Macau orders
When the goods arrive in Hong Kong, they will be mailed to the designated address via SF Express collect method. Guests are required to pay shipping charges and country taxes.
Or you can choose DHL UK direct mail or EMS to ship with tracking number. Please Whatsapp for shipping costs .
Taiwan/overseas orders
Orders will be shipped by DHL UK direct mail or EMS Shipped with tracking number. Orders of HKD$5,000 or less will need to pay HKD$250 for shipping, and orders of HKD$5,000 or above will have free shipping. Guests are required to pay their country's taxes.
Self-pickup/face-to-face delivery
Store address (pickup point)
Rooms 1229-30 and 1241-42, 12/F, Escape Commercial Centre, 8 Hysan Road, Causeway Bay (reservation required)
If you choose face-to-face delivery, a colleague will contact you when the product arrives in Hong Kong.
After-sales service and global maintenance
LondonKelly provides purchasing services. We have no direct contact with local manufacturers and therefore cannot provide after-sales service for the products you receive. Big brands such as Chanel, Hermès, and Louis Vuitton can provide after-sales service in any store around the world. However, availability may vary depending on the scope of after-sales service, and the global warranty policies of other brands also change regularly, so when you need after-sales service, you need to check with the Hong Kong store.
Photocopying receipts or gift slips will not affect maintenance services.
Payment method
Payment methods include Faster Payment System (FPS), bank transfer, Payme, credit card or Paypal. There will be a 3% credit card and Paypal 3.9% handling fee, which are non-refundable.
product price
The product price includes all fees, credit card processing fees, postage (UK to Hong Kong) and delivery in Hong Kong.
Order products
All products sold by LondonKelly are ordered and purchased in brand boutiques and department stores in the UK and European countries, official websites, online/offline selected stores and brand discount stores (in the case of direct sales products).
Depending on local store conditions, items may be sold out, arrive late, or have waiting periods that may result in order cancellations.
After ordering, product prices may change due to sudden exchange rate fluctuations and price increases in local European stores. Because there are too many products, sometimes we are too late to modify the price. If this happens, we will notify the customer and the customer has the right to cancel the order and refund. There is absolutely no deception.
**Products from all major brands can be purchased on behalf of others. If they are not listed on the website, you can inquire about quotations and purchase through whatsapp/email.
Returns and exchanges
If the order cannot be successfully placed due to out-of-stock or sold-out products, we will notify you as soon as possible and refund the entire amount. After placing an order on the website, you can change the style or cancel the order before the store staff makes the purchase. After the product is purchased, refunds will not be accepted for personal reasons. All goods are non-returnable and non-returnable. If there are obvious problems after receiving the goods (excluding human damage), please contact us within 24 hours to deal with it. Overdue orders will not be accepted. Note: most The unique natural characteristics of the material will not be considered defects (leather texture, slight color difference, compression, scratches, adhesive marks) even in stores. It is recommended that those who have perfect ideas go to a specialized store to purchase. For details, please browse here .