After placing an order for the product, our store will go to a specialized store to purchase it.
Instructions for purchasing agents
100% genuine purchasing agent
LONDONKELLY will only sell 100% authentic products, and all boutiques will be purchased from British/European specialty stores, department stores, the brand's official website or offline specialty stores. If the customer has any doubts about the authenticity, we can provide free inspection service, and the accompanying inspection fee must be paid by himself.
We guarantee that all products are 100% authentic. If you sell fake products, we will return 200% of them.
During the purchasing process, each product will be checked to see if there is any problem at the time of purchase. In order to avoid unnecessary disputes with customers, we will take photos or videos of the products before sending them out as records. Guests will also receive relevant photos at the same time.
Packaging and receipt
All specialty store packaging, including: paper bags, cartons, dust bags and product cards (if any), will be delivered in full. The receipt will be a photocopied receipt (with personal information deleted) or a gift receipt (Gift Receipt). Note: Different specialty stores or department stores may have different packaging and receipts.
** Photocopying receipts or gift slips will not affect global warranty.
Shipping and delivery
Shipments from the UK or Europe to Hong Kong will be shipped by companies such as DHL/Fedex/Royal Mail. In Hong Kong, it is shipped by SF Express or Hong Kong Post. The product price includes all the above shipping costs. If you want to send an order overseas, the customer needs to pay additional shipping costs and country taxes.
Products will arrive in Hong Kong approximately 7-10 days after ordering (excluding Saturdays and Sundays). If there is a shortage or ordering time is required, we will notify you separately. SF Express will ship it within 3 days after arriving in Hong Kong. The SF Express address can be your residential address/SF Express delivery station/smart cabinet.
After the product is shipped, the customer will receive two tracking numbers one after another. The first one is usually DHL Tracking (from the UK to Hong Kong), and the second one is SF Tracking (from the Hong Kong company to the designated address). Please note that emails may be sent to spam mailboxes.
** In case of customs inspection or transportation company problems, the delivery time will be delayed, and colleagues will notify you separately.
Face to face
If you choose face-to-face delivery, a colleague will contact you when the product arrives in Hong Kong. The settlement location will be Exit A of Central MTR Station/Exit A1 of Tsim Sha Tsui MTR Station/Exit C of Kwai Fong MTR Station. Time: Monday to Friday after 18:00, or Saturday and Sunday afternoon.
After-sales service and global maintenance
LondonKelly provides purchasing services. We have no direct contact with local manufacturers and therefore cannot provide after-sales service for the products you receive. Big brands such as Chanel, Hermès, and Louis Vuitton can provide after-sales service in any store around the world. However, availability may vary depending on the scope of after-sales service, and the global warranty policies of other brands also change regularly, so when you need after-sales service, you need to check with the Hong Kong store.
Photocopying receipts or gift slips will not affect maintenance services.
Payment methods include Faster Payment System (FPS), bank transfer, Payme, credit card or Paypal. There will be a 3% credit card and Paypal 3.9% handling fee, which are non-refundable.
The product price includes all fees, credit card processing fees, postage (UK to Hong Kong and Hong Kong SF charges) and face-to-face delivery in Hong Kong.
LondonKelly All products are sold in brand boutiques and department stores in the UK and European countries, official websites, online/offline selected stores and brand discount stores (if direct sales products) Order and purchase.
Depending on local store conditions, items may be sold out, arrive late, or have a waiting period, which may result in order cancellation. After ordering, product prices may change due to sudden exchange rate fluctuations and price increases in local European stores, which may require additional payment.
Returns and exchanges
If the order cannot be successfully completed due to out-of-stock or sold-out products, we will notify you as soon as possible and refund the entire amount. After placing an order on the website, you can change the style or cancel the order before the store staff makes the purchase. After the product is purchased, refunds will not be accepted for personal reasons. All goods are non-returnable and non-refundable upon delivery. If there are obvious problems after receiving the goods (excluding human damage), please contact us within 3 days to deal with it. Overdue orders will not be accepted. NOTE: Most have natural characteristics specific to the material and will not be considered defects even in stores (leather texture, slight color differences, compression , scratches, and adhesive marks. It is recommended that those who have perfect ideas please go to the specialty store to purchase.For details, please visit here.
Return & Refund Return and exchange
If the product cannot be successfully ordered due to out-of-stock or sold out, we will notify you as soon as possible and refund the entire amount. After placing an order on the website, you can change the style or cancel the order before the store staff makes the purchase. After the product is purchased, refunds will not be accepted for personal reasons. All goods are non-returnable and non-refundable upon delivery. If there are obvious problems after receiving the goods (excluding human damage), please contact us within 3 days to deal with it. Overdue orders will not be accepted.
- Items available for return and exchange:
- The goods received do not match the goods ordered
- The item received was damaged.
- Items not accepted for return or exchange:
- There are no boxes, labels, and the contents of the goods are missing (all accessories and packaging must be consistent with the ones received when returned)
- Personal reasons of the customer, e.g. buying the wrong style, color or not liking the actual product, etc.
- Goods damaged after use
- Some items marked as not offering return service
If the goods are damaged or mismatched during transportation,sign, pleaseYou must take photos of the goods and notify us. Returns can be made only after our confirmation. If payment is made via credit card / Paypal, the handling fee is non-refundable.
LONDONKELLY reserves the right to modify all terms of replacement goods without prior notice, and reserves the right to refuse replacement goods. In case of any disputes, LONDONKELLY reserves the right to make the final decision.
100% Authentic Guarantee
All products are guaranteed to be genuine and we can accompany you for inspection if necessary.
Free Express Delivery
All prices include shipping, delivery time is approximately one week
Most items include global warranty (where brand applicable)